TripStash

TripStash account deletion

Delete your account.

Leaving? No hard feelings. Well, one, but it's small. Here's how, and exactly what goes.

In the app

It takes a minute, and it happens straight away.

  1. Open TripStash and tap You in the bar at the bottom.

  2. Under Account, tap Delete account.

  3. Type your password where it says "Type your password to confirm".

  4. Tap Delete account. (Changed your mind? Keep my account backs out.)

There's no undo: once it's done, it's done.

What's deleted

Straight away, from our servers and from your phone:

  • Your account and your sign-in (email address and password).
  • Your profile: name, home city and passport countries.
  • Your bag: every document in it and its file.
  • Every trip you made, with everything in it: plan items, documents and files, packing lists, invite links and its plan link, whoever added them. If other people are on a trip you made, it's deleted for them too.
  • Your Inbox: your forwarding address and every email forwarded to it, with its attachments.
  • Your personal packing lists, any document types you made, the invite links you created, and your place in other people's trips.
  • Your daily usage counts, except today's: that one number is kept, so deleting an account can't reset the daily limits.

What stays

  • What you added to other people's trips stays with those trips: bookings, documents and their files, and group packing items. They belong to the trip, so the people still on it keep them, but your name comes off them. If you want something gone first, delete it before you delete your account (if you're a co-author there), or ask the trip's owner.
  • A plan link you turned on for someone else's trip belongs to that trip, so it keeps working until its owner or a co-author turns it off.
  • Bare markers that tell other phones something was deleted: an ID with no content.
  • Anonymous usage counts, which were never linked to your account.
  • Destination cover pictures, which are shared by everyone going there and hold nothing about you.

By email

Can't get into the app? If it's a forgotten password, tap "Forgot password?" on the sign-in screen first. Otherwise:

  1. Email support@tripstash.site from the email address on your TripStash account, with the subject "Delete my account".
  2. We'll reply to that address to confirm it's you. We only act on requests from the account's own address, so nobody can delete your account for you.
  3. We'll delete everything listed above within 30 days of your confirmation, and email you when it's done.

If you'd rather delete only some of your data (a trip, a document, your Inbox) and keep the account, you can do that in the app at any time, or ask us the same way.

Other things you might want

  • Just signing out? You → Sign out removes your trips and documents from that phone; they stay in your account for next time.
  • Never signed in? Then nothing of yours is on our servers. Deleting the app deletes everything.
  • Keep your files first. Before deleting, open any document you want to keep and share or save it from the app.
  • Questions about your data? See the Privacy Policy or write to support@tripstash.site.