Signing in
The verification email never came
Check the spam folder, then ask the app for another ("Send the link again"). Verifying matters: it lets the app read more documents a day, and lets the people on your trips see your email address.
I forgot my password
On the sign-in screen, type your email, then tap "Forgot password?". A reset link arrives by email.
Do I need an account at all?
Not to start. Without one, everything stays on your phone. An account backs it up (encrypted), puts it on your other phones, and lets you share trips.
"That's enough reading for today"
TripStash runs on free allowances, so there are daily limits. You can have 5 documents read a day until you verify your email, then 40. Limits reset at midnight UTC. Documents you add after that are kept, and read the next day.
On busy days the service may also pause something for everyone, and new accounts may wait a day or so for reading and backups. The app says so when it happens. Nothing is lost while you wait.
Files and storage
- Each file can be up to 20 MB, and each person has 500 MB. Files in a trip count against the trip owner's space.
- PDFs, screenshots and photos can be read. Other files can be stored, but not read.
- A scanned PDF (pictures of pages, no text in it) can't be read yet. A photo or screenshot of the page works.
When reading gets it wrong
Machines misread things now and then. Open the booking on the plan and tap Edit to fix it, or change what kind a document is from its details. Always check the important bits against the original, and carry your official documents: TripStash is a helper, not an airline or an embassy.
Forwarding booking emails
The Inbox shows your private forwarding address. Forward a booking email to it, then open it in the Inbox and tap Read to see what it found, and file it into a trip. Up to 40 emails a day, 15 MB each. Nothing is read until you ask. If the address ever gets into the wrong hands, change it in the Inbox: the old one stops working.
Sharing a trip
- Invite people from the trip's share screen, as co-authors (they can add and change things) or viewers (they can only look). Invite links work for 14 days or 10 uses.
- Send the plan makes a web page with the days, times and places, for anyone with the link. Turn it off and the link stops working.
- Your bag (passport, ID and so on) is never shared with a trip.
Your account and data
- Delete your account, in the app or by email.
- Ask for a copy of your data, or for something to be corrected or deleted: write from your account's email address. Details are in the Privacy Policy.
- Leave the waitlist: use the link you got when you signed up, or write to us.
Reporting a security issue
Found a way to see something you shouldn't? Thank you. Please email support@tripstash.site with "Security" in the subject, what you found and how to reproduce it.
- Only test with accounts and data that are yours. Don't access, change or keep other people's data, and don't degrade the service for others.
- Give us a reasonable time to fix it before telling anyone else. We'll reply, keep you posted, and credit you if you'd like.
- This is also in our security.txt.